| Dear
Peter,
Just a note; however
brief, to let you know how very much we appreciate your
fine work in our home. From the onset
of the project through it completion we experienced nothing
but professionalism, integrity, and the attention to detail
that one would hope from expert craftsmen. We found early
in our deliberations that your teaching skills we outstanding.
As novices, we very much appreciated your ability to explain
the mechanisms of each option in a manner that neither overwhelmed
nor intimidated our limited knowledge base. In addition,
you were most able to hear, as well as “listen” and
interpret our needs so that the project was aimed toward
our lifestyle rather than the marketing of clever products.
We found the implementation phase of the project to be faultless
in terms of timing, accuracy, and communication with the
subcontractors. And your ability to troubleshoot with the
computer company (who speak a totally different language)
was exceptional. We were particularly delighted with Matt,
the project manager, who is knowledgeable, articulate, cordial,
and unfailingly patient.
The culmination
of the project was a pleasant surprise as we were actually
able to understand and operate all the elements.
Moreover, we felt that we were not alone with the new technologies,
but that you were available for our many questions and self-designed
dilemmas. We attribute this superior outcome to your exceptional
knowledge, but also the team’s fine skills of communicating,
planning, coordinating, educating, and caring about how your
clients think, feel, and live.
We certainly would highly recommend your company and the
team to those who are contemplating the potentially intimidating
transition to a technological environment.
Thank you very much.
Best regards,
Bruce H. and Diane B. Kuipers |
