Peace of Mind for Your Home Technology
Technology Support You Can Count on
Technology systems occasionally experience disruptions. We want to keep things simple and provide support if your systems experience any of these disruptions. From proactively monitoring and fixing your system remotely to enabling you to reset your own system easily, we have you covered.
Experience the Benefits
Remote Repair
Your system will be accessed remotely and oftentimes repaired without a service call.
24/7 Support Coverage
We’re available to communicate with you in whichever manner best fits your lifestyle.
App Control
You’ll get a mobile app enabling you to fix many of the common issues that technology systems experience.
Proactive Care Memberships
We discover a problem and fix an issue BEFORE you notice.
What Can We Monitor?
Whether Most of Your Network Connected Devices Are Up and Running.
Health of Many Connected Av Devices and Light Switches (Availability May Vary Depending on Manufacturer).
Internet Up/down State and Average Upload/download Speeds.
What We Can’t Monitor?
Quality of audio/video (a connected network media player may show as online but the audio or video may still be experiencing issues).
Different apps or services within connected network devices (i.e. Netflix not working or Pandora producing an error message within a functioning Apple TV or Sonos player).
Toasters, wicker baskets, toilets, major home appliances (yet), pets, kids, plant life or threats from zombies.
Maintenance Packages
| Choose Your Annual Membership PackageONE TIME SET UP & PROGRAMMING FEE of $200 | Bronze$999Retail Value $1800 | Silver$1399Retail Value $2300 | Gold$1699Retail Value $2975 |
|---|---|---|---|
| 24/7/365 Unlimited remote repair & support: Phone, Email, Text and Chat. Experience the convenience of connecting live with one of our knowledgeable technicians. YES, a real person, ready to help at any time. Your system will be accessed remotely and oftentimes repaired right then, without an on-site service call. | ✓ | ✓ | ✓ |
| Proactive Monitoring: We’ll monitor your technology system. Respond to alert conditions and solve potential issues before they arise. | ✓ | ✓ | ✓ |
| One Flex Onsite Maintenance and Service Visit: Includes truck roll, 2 hours of service labor and a ½ hour check of AV, camera, network and control systems to assure everything is working as expected. Your network will be performance scanned and appropriate device firmware updated. Training / technology review session ½ hour: Answer questions and assure your people are comfortable using your system. | ✓ | ✓ | |
| Priority Service: we’ll prioritize you to the front of the scheduling queue. | ✓ | ✓ | |
| Loaner Equipment: (if available) Should any gear need to be sent out for repair or replaced we will provide loaner gear to fill the gap. Labor to install or program loaner gear is billed. | ✓ | ||
| Second Flex Onsite Service Visit: Includes truck roll and 2 hours of service labor. | ✓ | ||
| After hours service option: Night, weekend, holiday IF A TECHNICIAN IS AVAILABLE. Standard service rates plus a $400 Surcharge. | ✓ | ||
| Nonmember service terms: Hours Mon – Fri 9-5, targeted 2-3 business day initial response. Remote access or phone support not available. Onsite Service: Minimum billing is $260. Includes truck roll & basic travel. First hour of service labor. Additional hours at $130 per hour. Additional charges for required parts or equipment. |